Opera - Troubleshooting Failed Imports

The Opera Integration involves e-mailed reports from your Opera PMS System, which are then received by Inn-Flow and the data is imported. Occasionally, this integration fails intermittently or stops working completely due to the Opera PMS not sending all files needed. It is the property's responsibility to ensure the integration is properly set up, so that the data is received by Inn-Flow on a daily basis. Follow the troubleshooting steps below to resolve any import issues that arise. 

For Troubleshooting Opera auto imports:

1. If only 1 day did not import, more than likely the audit ran too late. You can go into Opera / Miscellaneous / Report Scheduler and click the Run Now button on the right side of the screen for ALL reports that are setup to be emailed to Inn-Flow.

2. If the days are importing, but one was missed, you can download and import the files for the missing dates. Here’s how to complete this. You can check to see if the imports are not importing at all by running the Statistics & Revenue Summary Report to see if future dates data are appearing. This report will show you, where blanks exist, where the import failed.

3. If the import  is no longer being sent at all, you can either reach out to Opera Support and request them to restart this service, or you can delete the reports that are setup and re-set them up using these instructions. Please ensure that you are using the correct PMS Import email address, which can be found in Administration > Entities > Select Hotel > Import Email Addresses tab.

4. If you have completed the re-set of all reports, and they are still not being sent to Inn-Flow, please reach out to Opera Support for further troubleshooting. 

Note: If the employee who originally set up the Opera Integration is terminated from your company, the scheduled reports will no longer be sent, as they are associated with that user's Opera login. When this occurs, follow the instructions in point 3 to re-set the reporting under a new user.