Work Orders

Modified on Wed, 3 Sep at 11:04 AM

What It Is

A digital tracking system for maintenance requests and repairs. This feature replaces paper slips, text messages, or verbal requests with trackable, assignable tasks.

Why It Matters

Centralizes all maintenance requests

Improves accountability with history logs

Provides real-time updates and notifications

Ensures faster response to guest-facing issues

Creating a Work Order

Go to Facilities > Work Orders.

Click New Work Order.

Enter required fields:
- Title (short, descriptive)
- Description
- Priority
- Location (guest room or common area)

Optional:

Asset
Attach photos/files
Assign directly to a technician

Click Add Work Order to Save. Check the box beside "Create another work order" if you would like to continue making more Work Orders.

Priority & Response Times Suggestions

Urgent (e.g., burst pipe, HVAC outage in summer) → immediate response
High (guest-reported issue, elevator down) → same day
Medium (non-urgent repair, cosmetic issues) → within 48–72 hrs
Low (future upgrades, minor issues) → as resources allow

Editing an Existing Work Order

On the Work Orders page, you are able to view a list of work orders. Details include the Location, Status, Due Date, Priority, and the User who is assigned. At the top of the page, you can filter the list by the User assigned, Tags, Priority, Status, or Location. Use the search bar if you would like to display something specific.

Click on a Work Order to open the slide-out. Within the slide-out, you can add or edit the information, and update the status.

Best Practices

Use short descriptions for simple issues, detailed notes for complex problems.
Attach photos for clarity (before/after).
Use @mentions in comments to notify staff.
If dependent on another repair, mark On Hold and explain dependency.

Notifications

Users will receive a real-time push or SMS when:

A work order is assigned to that user
The user has been @mentioned in a comment