See below for common Time Clock errors, and how to resolve the issue that you are experiencing.



iPad Not Authorized


When opening the Inn-Flow App, the client gets the message: Device not Authorized

Locate the Serial Number of the iPad. Settings > General > About

An Inn-Flow agent will need to ensure that the device is applied correctly to your hotel. Please reach out to [email protected], letting them know of your error and your serial number. 


Battery not charging:

  

Occasionally, the iPad may experience charging issues. The questions below can assist us in diagnosing the charging issue. If is determined that the iPad will no longer hold a charge, a replacement may need to be purchased for your hotel. Please answer the questions below, and submit the answers to [email protected] for further instructions. 

  

  1. How long has this been occurring?  
  2. Please ensure Bluetooth is turned OFF. 
  3. Are you using wired connection, or Wi-Fi?
  4. Can you confirm that you are using the same charger cable that was initially provided? 
  5. Please provide a picture of the Settings > General > About page 
  6. Please provide a picture of the Battery Health page in Settings > Battery 
  7. Can the outlet the time clock is plugged into be turned off via a wall switch? 
  8. Will the time clock charge from a different wall outlet/cord? 
  9. Is the time clock positioned within direct sunlight? 
  10. Is the time clock mounted on the wall? 
  11. Is the time clock locked within its initially provide case? 
  12. Please provide a picture of your iPad setup (wiring), including details such as your power source (surge protector or plugged directly into wall, adapters, extension cords being used?) so we can better diagnose this occurrence.  

  

    

Stuck on blue screen:  

  

  • You may need to refresh the Inn-Flow app. To do this, click the home button twice, or swipe from the bottom center of the screen and hold. This will display the open apps. Swipe up on the Inn-Flow app to close it, then return to the home screen to reopen the Inn-Flow app.



Internet Connectivity 

    

  1. Are you using wired connection, or Wi-Fi?
    • Inn-Flow recommends a wired connection, as the hotel WiFi may not be strong enough to allow the iPad to continuously update, which is necessary to provide the data from your Inn-Flow Labor Management module. 
  2. To test connectivity, 1) Check to see if you are able to access a website from Safari browser. 2) Disconnect Wi-Fi from current connection, and attempt to connect the iPad to a mobile hotspot. Let us know if you experience the same issue on the hotspot.


Would like to use iPad at a new location

  1. Provide the Serial Number of the iPad to an Inn-Flow agent. The serial number can be found in: Settings > General > About
  2. Let the Inn-Flow agent know the HID of the hotel that you are moving it from, and the HID that you would like the iPad to be used. 
  3. Once the new hotel has been activated, refresh the app and reopen. Check name of the hotel to be sure correct hotel is active.


iPad Displaying incorrect time zone


An Inn-Flow Agent can update the time zone setting within the entity on the back-end. Once updated, refresh the Inn-Flow app. An adjustment may be needed for anyone who is currently clocked in.


Would like to have the iPad Released if your Labor Management Subscription has ended


If your Labor Management Subscription has ended, and you no longer need the iPad for this module, the iPad can be unlocked. Please note that this process is irreversible. Please reach out to [email protected], and ask to have the iPad released. You will need to provide the serial number, and the iPad must be on and connected to an internet source.