Why is my Segmentation not Matching Room Revenue or Rooms Occupied?

This is a common occurrence, as these figures are pulled from different reports. It can also occur for many other reasons, such as when you have a room check in after audit is run, Day Use Rooms, or an adjustment that was not tied to a Rate Code.

Step 2: Review the Segmentation Section to ensure that all figures have been entered/imported accurately from the Segmentation report.

Step 3: Review the Revenue section to see if there are any miscellaneous adjustments, Cancellation Fees, or No-Show Fees that should be included in the segmentation page to balance. If any of these items are found, enter them into the appropriate line of the Segmentation section.

If these are all accurately entered and there a variance remains, you can use the Manual Room - Revenue line within the Segmentation list to enter the variance of Occupied Rooms and/or the Room Revenue in order to balance.

Once the # of Rooms Occupied and the Room Revenue $ Amount match within each section, you be able to move forward without errors. 

FOSSE Segmentation Variances

FOSSE PMS users may experience a variance in segmentation daily. Anytime a guest stays on points, the Segmentation Report does not show this revenue, and there will be no value imported. To correct this, if you have Rooms Occupied under the Marriott Rewards rates, 25MRYA & 25MRYC, take $33.00 (or the amount you receive from each certification from points) times the number of rooms and enter that into the Revenue line of the segmentation page. This amount can also be found on the Daily Closing Report, in the MBV Redemption line item. 

If a variance remains after updating the MBV Redemption amounts, please see steps 1-3 above.