How do I know how an invoice was paid when processed through ePay?

The easiest way to find how a specific invoice was paid via ePay, use the Search option on the top left of the Inn-Flow page.

From there, click on the invoice that's in question.

Scroll to the middle of the page to find Associated Payments and click on that row.

The Associated Payment details will show the Type. In this case it was paid via a Virtual Card on March 13th, 2024.

If paid via an ePay Check, it will show this as the Type along with the Check #.

See below for other information related to ePay payments:

How do I know the status of a payment?

There are multiple statuses that a payment will go through on the Payment page:

  1. Processing – The payment status means the payment has been submitted, but money has not yet been withdrawn from your operating account. 

  1. There is a triple dot menu option called ‘Cancel Payment’ which will remove the payment from the batch. It will then go back to the ePay tab in the ‘Unpaid’ section of the page. 

  1. Paid-Funded – This means that the funds have been withdrawn from your operating account, and payment is being prepared to send to your vendor. 

  1. You are no longer able to cancel the payment once it reaches this status.

  1. It is considered ‘Paid’ in Inn-Flow at this point, since money has been withdrawn from your account. 

  1. Paid-Sent – This means that the payment has been sent to the vendor, whether that be a Virtual Card, ACH, or a paper check. 

How can I find ePay payments?

Once the invoice(s) is in the ‘Paid-Funded’ status, that batch will show on your register as an ePay Batch.

You will have 1 ePay batch per day (all invoices submitted prior to 4:00 PM EST each day)This amount will match the ACH withdrawal from your operating account for easy reconciliation. 

You can expand the row in the register page to see each vendor and invoice that was paid and the corresponding amounts.