Your username is not your email address. Entering the incorrect username here will prevent you from receiving a reset passcode. Please verify your username with your Inn-Flow Administrator or manager if you're unsure.
Open the message as you will find a one-time passcode to use with a link to complete the reset process. The link will navigate you to a page to enter the code.
Enter the verification code in the Inn-Flow site.
Enter and confirm a new password per the password criteria.
Once the password is entered and confirmed, it will redirect you to the login page where you will need to enter your credentials again.