If you see the error message "The matched transaction is no longer available as it may have been deleted or moved to a different EHID" in Bank Sync, the Inn-Flow transaction you are trying to match is either incomplete, has been moved, or no longer exists.
Requirements for a Successful Match
For a bank feed transaction to match an Inn-Flow transaction, all of the following must be true:
The Inn-Flow transaction must exist and not be deleted
The transaction must be in the same EHID (entity/hotel) as the bank account
The transaction must not have already been reconciled
For Daily Activity deposits: the Daily Activity Entry for that date must be completed and approved
For withdrawals and invoices: the transaction must still be assigned to the correct bank account
Troubleshooting by Transaction Type
If the transaction is a Daily Activity deposit:
Navigate to Accounting > Daily Activity Entry for the date in question.
Check that the entry has been completed and approved. Daily Activity deposits are not considered final until the date is Approved.
If the entry is still in Draft or Pending status, complete and approve it, then return to Bank Sync to retry the match.
If the transaction is a withdrawal or invoice:
Go to Accounting > Search and locate the transaction by amount, date, or reference number.
Verify the transaction has not been moved to a different bank account or EHID.
Confirm the transaction has not already been reconciled on a different date.
Check that the transaction has not been deleted.