If you are missing the Pay button on the payments page, a security feature likely requires additional setup on your profile. Below are the common causes and how to fix them.
Common Causes
Missing phone number – A phone number is required on your user profile for two-factor verification during check printing.
Missing Special Permission – Your profile may not have the Print Checks permission enabled under Administration > Roles & Permissions > Special Permissions.
Both – For security purposes, you may need both a phone number added AND the permission granted.
How to Fix It
Step 1: Add a Phone Number to Your Profile
A phone number is required so the system can send a verification code via text message when printing checks.
If you are an Administrator: Go to Administration > User Management. Find your profile and add a cell phone number (you must be able to receive text messages).
If you are not an Administrator: Contact your Manager or Supervisor to have a phone number added to your profile.
Step 2: Grant the Print Checks Permission
An Administrator or Manager must go to Administration > Roles & Permissions > Special Permissions and add the user as an authorized user for Print Checks.