What It Is
A digital tracking system for maintenance requests and repairs. This feature replaces paper slips, text messages, or verbal requests with trackable, assignable tasks.
Why It Matters
Centralizes all maintenance requests
Improves accountability with history logs
Provides real-time updates and notifications
Ensures faster response to guest-facing issues
Creating a Work Order
Go to Facilities > Work Orders.
Click New Work Order.
Enter required fields:
Title (short, descriptive)
Description
Priority
Location (guest room or common area)
Optional:
Asset
Attach photos/files
Assign directly to a technician
Click Add Work Order to Save. Check the box beside "Create another work order" if you would like to continue making more Work Orders.
Priority & Response Times Suggestions
Urgent (e.g., burst pipe, HVAC outage in summer) → immediate response
High (guest-reported issue, elevator down) → same day
Medium (non-urgent repair, cosmetic issues) → within 48–72 hrs
Low (future upgrades, minor issues) → as resources allow
Editing an Existing Work Order
On the Work Orders page, you are able to view a list of work orders. Details include the Location, Status, Due Date, Priority, and the User who is assigned. At the top of the page, you can filter the list by the User assigned, Tags, Priority, Status, or Location. Use the search bar if you would like to display something specific.
Click on a Work Order to open the slide-out. Within the slide-out, you can add or edit the information, and update the status.
Best Practices
Use short descriptions for simple issues, detailed notes for complex problems.
Attach photos for clarity (before/after).
Use @mentions in comments to notify staff.
If dependent on another repair, mark On Hold and explain dependency.
Notifications
Users will receive a real-time push or SMS when:
A work order is assigned to that user
The user has been @mentioned in a comment