*A PMS Integration must be activated by Inn-Flow first. Please contact Customer Support to activate your property for the correct PMS integration option.*

*If you're in implementation, the PEP PMS integration has already been activated.

You will need your hotel's specific PMS email address, which can be found in Administration > Entities > Select HID > Import Email Addresses tab. If you do not have access to this page, please contact your corporate office or manager to access this for you. Your Implementation Specialist will also provide when sending set up steps.

Where do I find my hotels import email address?

To connect PEP to Inn-Flow, follow the steps below:

Log into PEP:

Go into Operations > Reports

Then select Reports Scheduler on the left

Then select Add Queue on the top right

In the pop-up, make the selections below:

Queue Type: Dynamic

Shift Type: Customer Report Queue

Do not need to turn on the Auto printing

Name: InnFlow Import

Code: IFI

Export Type: File

Then select, Add Queue

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Then in the Report Scheduler, select by clicking on the report you just set up called InnFlow Import

In the next settings:

Turn on the Enable Schedule toggle

For the Date, pick tomorrow’s date

For the Time, select a time when Night Audit will be completed, i.e. 5:30am

Offset Type should be DAILY

Subject: Enter your Hotel Name

Email: Pick the Hotel PMS Address provided by Inn-Flow:

{<HOTEL NUMBER>[email protected]}

Then select Add Reports

Your scheduled export must include the following three Dynamic reports (exact names):

REPORT 1 - Hotel Statistics

For the next report:

Report Type: Dynamic

Select Report: Hotel Statistics

Export Type: Excel

Page Layout: Portrait

Select Next

Report settings Date, select today-1 then Add

REPORT 2 - Market Segment Summary

For the next report:

Report Type: Dynamic

Select Report: Market Segment Summary

Export Type: Excel

Page Layout: Landscape

Select Next

Report settings Date, select DATE_FROM today-1 to DATE_TO today-1 then Add

REPORT 3 - Final Audit

For the next report:

Report Type: Dynamic

Select Report: Final Audit

Export Type: Excel

Page Layout: Portrait

Select Next

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Report settings Date, select today-1 then Add

Select Save on the top right

Once you complete the setup in Excel, repeat for PDF.

Note: The PDF versions do not make the integration work. They are for your Accounting Team's reference when reconciling accounts/ clearing variances.

Once this is setup, please let your Implementation Specialist know. If you are outside of your Implementation period, please contact Inn-Flow Support via Chat or [email protected] so we can complete the mapping of the imported data to the current Inn-Flow codes.

PEP Support is able to do this if you're transitioning or new to the PEP PMS. If they set this up for you, ensure they set the time the reports are emailed to a time when you know audit will be ran, like 4:00am or 5:00am.