Forms
What forms are required?
The ACH Authorization Form is required per bank account. You can download it from the article or contact [email protected].
General Questions
What is ePay?
ePay is Inn-Flow's electronic payment processing service powered by REPAY. It allows you to pay vendors electronically via ACH, Virtual Card, or paper check.
How long does it take to set up?
Initial setup takes 3-5 business days after the ACH Authorization Form is submitted.
What payment methods are available?
ACH, Virtual Card, and paper check.
Fees
Are there fees for ePay?
There are no fees to the client for ePay. REPAY earns revenue through vendor enrollment in virtual card programs.
Vendor Enrollment
How does vendor enrollment work?
When a payment is submitted from the AP module of Inn-Flow, REPAY contacts the vendor to enroll them in electronic payment. If the vendor cannot be reached within two business days, a paper check is mailed.
Can vendors opt out?
Yes, vendors can choose to receive paper checks instead of electronic payments.
Processing Payments
How do I process a payment?
Select invoices on the Inn-Flow Payments page and click Pay. The batch is sent to REPAY at 4:00 PM EST daily.
What are the payment statuses?
Processing – Payment submitted, funds not yet withdrawn from your account. You can cancel at this stage.
Paid-Funded – Funds withdrawn from your operating account. Payment is being prepared for the vendor. Cannot be canceled.
Paid-Sent – Payment has been sent to the vendor (Virtual Card, ACH, or check).
Inn-Flow Setup
Where do I find ePay transactions?
On the Payments page under the ePay Transactions tab.
How do ePay batches appear in the Register?
Each day's payments appear as a single ePay Batch withdrawal matching the ACH debit from your operating account.
Support
Who do I contact for ePay issues?
Email [email protected] for account setup, form submissions, and general ePay questions.