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What's the Status of My Order?

Go to your account page and click Orders. There you'll find the order summary and the last expected delivery date of each item, along with its status:

  • Processing

  • Preparing Delivery

  • In Transit

  • Delivered

  • Canceled

Once an order is fully delivered – or if there's a problem before delivery – we'll update you by email. If there's a problem, we may ask for your confirmation before proceeding, since you may want a cancelation, re-shipment, or an item replacement.

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