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Netchex: How to Test the Time & Attendance Integration From Inn-Flow

If you're setting up or troubleshooting the Netchex integration – the connection between Inn-Flow and Netchex, an outside payroll and HR provider – the best way to test the time and attendance (T&A) export is with a previously completed payroll period. This confirms the connection and verifies that data flows correctly between the two systems.

Step 1: Select a Past Payroll Period

  1. Log in to Inn-Flow.

  2. Navigate to Labor Management, then Payroll.

  3. Locate a previously exported payroll period (not the current one).

  4. Click Mark as Unexported to make the payroll editable again.

Step 2: Verify Integration Settings

  1. On the Payroll Processor page, confirm the Netchex integration is enabled for your hotel/location.

2. Confirm that all employees have Payroll IDs mapped in Inn-Flow. The Payroll ID is the unique Netchex identifier assigned to each employee.

3. Make sure the correct Company ID is configured in the export settings. The Company ID identifies the property to Netchex.

Step 3: Export the Payroll

  1. Return to the Payroll Export screen.

  2. Select the payroll period you unexported.

  3. Click Export Payroll.

If everything is configured correctly, you'll see a success message confirming that time and attendance was sent to Netchex. If there are errors, Inn-Flow displays a failure message describing what needs to be resolved.

Common error messages:

  • Duplicate COA: Check that your Chart of Accounts (COA) doesn't have multiple entries with the same name or code.

  • Company ID mismatch: Confirm the Company ID in Inn-Flow matches what's in Netchex.

  • Missing Payroll ID: Ensure any employee with hours in Inn-Flow has a matching Payroll ID in Netchex.

Step 4: Verify in Netchex

  1. Log in to your Netchex account.

  2. Create a new payroll.

  3. Confirm Netchex notifies you that time and attendance data is available from Inn-Flow.

  4. Import the data into the Netchex payroll grid.

  5. Review the data to confirm it matches what was entered in Inn-Flow.

If the data is correct, the integration is working as expected – you may then delete the test payroll in Netchex. If anything looks incorrect or fails to import, contact Netchex Support for assistance.

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