See below for common Time Clock errors and how to resolve the issue you are experiencing.
iPad Not Authorized
When opening the Inn-Flow App, you see the message Device Authorization Failed. Locate the iPad's serial number under Settings, then General, then About. An Inn-Flow agent needs to confirm the device is assigned to your hotel – email [email protected] with a note about the error and your serial number.
Battery Not Charging
Occasionally the iPad may have charging issues. If it is determined the iPad will no longer hold a charge, a replacement may need to be purchased for your hotel. Answer the questions below and send them to [email protected] for further instructions:
How long has this been occurring?
Ensure Bluetooth is turned OFF.
Are you using a wired connection or Wi-Fi?
Confirm you are using the same charger cable that was originally provided.
Provide a picture of the Settings, then General, then About page.
Provide a picture of the Battery Health page under Settings, then Battery.
Can the outlet the time clock is plugged into be turned off by a wall switch?
Will the time clock charge from a different wall outlet or cord?
Is the time clock positioned in direct sunlight?
Is the time clock mounted on the wall?
Is the time clock locked in its originally provided case?
Provide a picture of your iPad setup and wiring, including your power source (surge protector or plugged directly into the wall, adapters, extension cords, etc.) so we can better diagnose the issue.
Stuck on a Blue Screen
You may need to refresh the Inn-Flow app. Double-click the Home button (or swipe up from the bottom center of the screen and hold) to display open apps. Swipe up on the Inn-Flow app to close it, then return to the Home screen and reopen the app.
Internet Connectivity
Confirm whether you are using a wired connection or Wi-Fi. Inn-Flow recommends a wired connection, as hotel Wi-Fi may not be strong enough for the iPad to continuously update – which is required to feed data to your Labor Management module.
To test connectivity, first check whether you can open a website in the Safari browser. Then disconnect from Wi-Fi and connect the iPad to a mobile hotspot. Let us know if the same issue happens on the hotspot.
Device Requests (Relocate, Time Zone, or Release)
For the following requests, contact Inn-Flow Support at [email protected].
Move the iPad to a new location: Provide the iPad's serial number (Settings, then General, then About), the HID you are moving it from, and the HID where you want it used. Once the new hotel is activated, refresh and reopen the app, then check the hotel name to confirm the correct hotel is active.
Incorrect time zone: An Inn-Flow agent can update the time zone in the entity on the back end. Once updated, refresh the Inn-Flow app. Anyone currently clocked in may need an adjustment.
Release the iPad (subscription ended): If your Labor Management subscription has ended and you no longer need the iPad, it can be unlocked. This process is irreversible. Email [email protected] to request the release, provide the serial number, and ensure the iPad is on and connected to the internet.