There are several ways to reach Inn-Flow's Customer Support Team, depending on what you need.

Email [email protected]. Use a subject line with your entity/hotel ID (E/HID) and request – for example, "SDGFR-ERTLK: Auto Import Errors." Attach any helpful screenshots or documents and be specific about any error messages you see to speed up your ticket. You will receive an automatic reply from the system, followed by a message from a live agent assigned to your ticket. Watch your email, since that is how the agent will communicate with you. They may request a phone number or a Zoom screen share if the issue is too complex to resolve by email.

Live chat support is available 24/7. Click the live chat bubble in the bottom-right corner of your 2.0 Inn-Flow site. Depending on complexity, your chat may be converted into a support ticket for email follow-up. If the agent resolves the chat and responds by ticket/email, note that this does not necessarily mean your request is fully resolved.

If you subscribe to Inn-Flow Payroll Services, email [email protected] or your dedicated Inn-Flow Payroll Agent. Use a subject line with your E/HID and request – for example, "HIDEC-DFEDC: Payroll Tax Question." Attach helpful screenshots or documents and be as specific as possible so the Payroll Team has everything they need.

To update your monthly subscription payment method or request a receipt for Inn-Flow subscription fees, email [email protected].