Issue Summary
If you’ve exported payroll from Inn-Flow to Netchex and notice that one or more pay rates (e.g., Regular or Overtime) are not appearing in the Netchex timesheet grid, it’s likely due to Netchex’s default rate fields not accepting the external rate mapping from Inn-Flow via the integration.
Solution
To resolve this, create a custom Rate field in Netchex using a custom, unique Pay Code. This allows Inn-Flow to inject the correct rate through the integration.
Steps to Troubleshoot:
In Netchex:
Ask the Netchex team (or use the admin interface if permitted) to create a custom Rate field.
The new rate field should use a custom Pay Code such as RREG (Regular), ROVRT (Overtime), or something unique not already in use.
In Inn-Flow:
Navigate to the Payroll Processor page.
Select the correct Payroll Format (Netchex) for each property.
Under Pay Code Mapping, enter the custom Pay Code from Netchex in the appropriate field (e.g., Regular → RREG, Overtime → ROVRT).
Click Save.
Re-Export Payroll:
Return to the Payroll Export screen in Inn-Flow.
Re-export the payroll data to Netchex.
This will now push rate values into the custom rate fields in Netchex.
In Netchex:
Open the Payroll Grid.
Confirm that hours AND rates now appear for each employee.
Tips
Always ensure that pay codes in Inn-Flow exactly match the custom rate codes created in Netchex.
If you’re unsure about how to create custom rate fields in Netchex, contact your Netchex Support Representative.
Need Help?
If you need help creating custom rate codes in Netchex or updating mappings in Inn-Flow, please contact:
Inn-Flow Support: support@inn-flow.com
Netchex Support: support@netchexonline.com
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